Return and Refund Policy
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Return and Refund Policy

Returns/Refund Policy

If you are ever not satisfied with the quality of your purchase upon receiving your delivery, please contact us immediately and we will do our best to make things right by replacing your order, swapping it out or providing you a full refund depending on each individual situation. We stand behind all of our products and believe that you should be satisfied with everything you purchase.

Any items that were shipped Via UPS or USPS must be shipped back to Pet Stuff Zoom for refund or replacement. We do not cover costs of return shipping but we will provide full refund on undamaged and unopened items returned to us.


We only ship within the United States of America and offer home delivery to the Chicago and Chicago suburbs within our delivery zone. Please refer to our zip code finder to see if we deliver to your area.