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Pet Food Zoom Auto Pet Food Delivery

FAQ

Frequently Asked Questions

Pet Stuff Zoom Delivery Service

 DELIVERY

  • What areas do you service?

We currently only deliver to Chicago and the Chicago suburbs. You can see a list of current Pet Stuff Zoom Service Areas here. For those located in areas outside of Chicago and the Chicago suburbs who are interested in ordering from us, we offer $5.99 nationwide flat-rate shipping.

  • When will my order be delivered?

For local delivery, we offer next-day delivery. For our flat-rate shipping customers, the arrival of your order depends on where you are located in relation to Chicago. We use UPS standard ground shipping.

  • Do you have an auto-delivery service so that I don’t have to place a new order each time I need pet food?

We do! It’s easy to set up. You pick your products and frequency of delivery. Then we follow through with delivery according to your instructions. Your pet's food will always arrive as ordered and at the time you desire.
Read more about our Auto-Delivery Service here.

  • Can you deliver to my office?

Yes. As long as the address is within our service area, we’ll deliver to whatever address is convenient for you.

  • Can you deliver to an apartment?

Absolutely! Just specify exactly where you’d like us to bring your delivery in the "Notes" section at checkout, whether it’s to a main lobby or to your individual unit.

  • Do I need to be home when you deliver?

No. We can leave the food at your door, on your back porch, with a neighbor or whatever arrangement works best for you.

  • What is your delivery charge?

We offer free local delivery to Chicago and the Chicago Suburbs on all orders $35 or more. We offer $5.99 flat-rate shipping to all areas outside of our local delivery area.


PRODUCTS

  • What brands of pet food do you offer?

We offer most high-quality pet foods with a large selection of grain-free, natural, organic, and raw frozen diets for dogs and cats. For a complete list, please visit our Brands page.

  • What products do you offer other than pet food?

We have dog and cat treats, supplements, kitty litter, potty pads, toys, cleaning products and more. Search our website. If you don’t see the products you want, please let us know. We may be able to obtain them for you.

  • I want to feed my dog quality food, but I don’t know which one to choose. Can you help?

Yes, we realize that you might not be familiar with many of the natural wholesome brands that aren’t advertised on TV. We’re happy to assist. Our nutrition experts can give you the advice you need. Just call 773-372-3073 or send us an e-mail about your pet to info@petstuffzoom.com.

  • How can I transition my dog from his old food to the new?

It’s best to transition your dog gradually. Follow the guidelines below:

  • Days 1-3: Mix 75% old dog food with 25% new dog food.
  • Days 4-6: Mix 50% old dog food with 50% new dog food.
  • Days 7-9: Mix 75% new dog food with 25% old dog food.
  • Day 10: Feed 100% of the new dog food brand.

By the end of this schedule, your dog should be enjoying his/her new food without problem. If for some reason that’s not the case, we encourage you to call us so we can give you some additional suggestions.

  • What if my dog doesn’t like his new food?

We offer a 100% guarantee on all our products. Just give us a call if you have a problem and we’ll provide you with an alternative brand.

  • What is a raw food diet?

A raw diet consists primarily of uncooked meat, edible bones and organs. Supporters of raw feeding, including many of our customers, believe the diet is nutritionally superior to dry or canned pet food.

  • Why should I choose a raw diet for my pet?

Dogs and cats that consume a raw diet experience many health benefits including the following:

  1. More energy
  2. Shinier coat
  3. Brighter eyes. No tear stains
  4. Cleaner teeth. Less likelihood of gum disease
  5. Less shedding
  6. Fewer, if any, allergies
  7. Better weight control
  8. Increased muscle strength
  9. Improved digestion
  10. Less of a “doggy smell”
  11. Less gas
  12. Reduced stool volume and odor
  13. Better overall health resulting in fewer visits to the vet
  14. Increased lifespan
  • Is a raw food diet messy?

Nope! Our raw food brand options always include pre-portioned patties that are nutritionally complete. Place them in your freezer, and defrost them in your refrigerator as needed for feedings. Serve in a clean bowl as you would any other type of pet food, but due to the raw quality of this food, always clean your dog's bowl after each meal.

  • How do I feed my dog a raw bone?

A raw bone mirrors what your dog would find in the wild. His/her digestive system is perfectly capable of handling it, so don’t cook or boil it. Cooking changes the composition of the bone, making it more likely to break or splinter. Raw bones are safe for pets to chew.

Please keep in mind that raw bones can be a bit messy. We recommend choosing a “bone friendly” area or training your pet to eat their bones on a throw rug or blanket that can be easily washed.

  • How do I get my pet started on a raw diet? I don’t know what food, bones and portion sizes are right.

No worries. Our nutritional experts are here to help. They’ll assist you in food selection and quantity, ensuring that your pet’s new diet is safe, healthy and nutritious. Just call us at 773-372-3073 or send us an e-mail about your pet to info@petstuffzoom.com


QUESTIONS ABOUT PAYMENT & GUARANTEES        

  • What forms of payment do you accept?

We accept Visa, MasterCard, Discover and American Express. Your credit card information is protected by our 128-bit Secure Socket Layer (SSL). For your convenience we also accept PayPal, Cash and Check. Electronic payments can be made online when you place your order. Cash and check payments can be handed to delivery drivers at time of delivery, or left in a safe spot for our drivers to pick up at time of delivery.

  • Do you offer any guarantee on your products?

Yes. If you’re ever dissatisfied with something you purchased from us, whether it’s pet food or pet supplies, we encourage you to let us know! We will do everything we can to make it right.

  • Can I use my Bentley's Reward Points with Pet Stuff Zoom?

Unfortunately, at this time reward points cannot be used here with Pet Stuff Zoom.

  • Do you offer any incentive for customer referrals?

Absolutely! We appreciate your referrals. Tell your friends and relatives about our pet food delivery service. When they place their first order and mention you, we automatically place a $10 credit on your account.

Did we answer your question? If not, please feel free to contact us directly. Just call us at 773-372-3073 or send us an e-mail at info@petstuffzoom.com